Tag Archives: cloud

Customer service: The next challenge for cloud providers

Public cloud providers are not new, but their interactions with enterprises are still in the early stages. Not long ago, few public cloud providers picked up the phone. Today, public cloud providers must respond to users. Moreover, as an enterprise that works with a public cloud, you must learn how to effectively communicate with cloud providers, on both sales and operational issues.

Keep in mind: For major IaaS providers — AWS, Google, Microsoft, IBM — cloud support is an emerging science. They are still in learning mode, especially the ones that have built a public cloud, such as IBM and Microsoft.

To read this article in full or to leave a comment, please click here


Cloud Computing

Q&A: SnapLogic tackles app integration in cloud era

Gaurav Dhillon knows a thing or two about integration. In his twenties, he co-founded Informatica and helped thousands of enterprises deal with the challenges of application and data integration in the client-server world. Now, as CEO of San Mateo, California-based SnapLogic, Dhillon is tackling the integration challenges IT shops face in the new world of cloud.

To read this article in full or to leave a comment, please click here

(Insider Story)
RSS-1

The cloud switch is on: From migration to management

At this week’s Microsoft Worldwide Partner Conference, I saw a shift in vendor focus. Last year, the big focus was migration. Whether the product was Office 365, Azure, or Dynamics, the framing was how to migrate, so many vendors offered migration tools. This year, despite a continued strong presence of migration offerings, the buzz had shifted to cloud management, typically via managed services offerings.

Rocco Seyboth, vice president of product and marketing for BitTitan (a company traditionally focused on migration), said vendors seek to shift from offering a one-time set of project services to offering recurring managed services. Being able to offer a combination of services after migration is essential for businesses to remain relevant — and keep making money.

To read this article in full or to leave a comment, please click here


Cloud Computing

Microsoft Dynamics 365, An ERP CRM Cloud Workflow Combo

The route to so-called business transformation and digital disruption is being massively over-hyped. As we try to look for tangible tools in this space, Microsoft Dynamics 365 is essentially a piece of software that aims to unify both current CRM and ERP cloud solutions into one cloud service with new purpose-built apps. The technology will integrate with Office 365 to connect the ‘structured workflow’ of business apps with the ‘unstructured workflow’ of collaboration and productivity. Not a cure-all for digitization transformation by any means, but a working effort that pushes Microsoft even further into cloud-centric software delivery.

RSS-3


RSS-4

Don’t Try to Keep Up With the ‘in Cloud’

While the concept of cloud computing is by no means a new thing, it was quite a shock, but perhaps not a surprise to discover just how much hesitation …

RSS-4

All articles

Related Posts:


RSS-5