Microsoft Dynamics 365, An ERP CRM Cloud Workflow Combo

The route to so-called business transformation and digital disruption is being massively over-hyped. As we try to look for tangible tools in this space, Microsoft Dynamics 365 is essentially a piece of software that aims to unify both current CRM and ERP cloud solutions into one cloud service with new purpose-built apps. The technology will integrate with Office 365 to connect the ‘structured workflow’ of business apps with the ‘unstructured workflow’ of collaboration and productivity. Not a cure-all for digitization transformation by any means, but a working effort that pushes Microsoft even further into cloud-centric software delivery.